Refund Policy (2026): When Money Goes Back, and How It Is Paid
A deposit into a Cricbet99 login buys a balance, not a product, so the usual idea of a refund does not quite fit. What exists instead are four specific cases in which money goes back to the account it came from, and this page sets them out plainly: what qualifies, what does not, how long the desk takes, and how to ask.
The four cases in which money goes back
| Case | What happens | What you need to send |
|---|---|---|
| Unused balance | Any part of a balance not tied up in an open bet or an unmet credit condition is returned on request, at any time. | The amount, from the registered number. |
| Deposit not credited | A payment the desk cannot find is traced; once found it is credited, and if it cannot be matched to a login it goes back to the source account. | Uncropped screenshot with the transaction number, and the time sent. |
| Duplicate payment | A second transfer sent by mistake is returned rather than credited, unless you ask for it to stand. | Both screenshots. |
| Login closed by the desk | When the desk closes a login under its own rules, the remaining balance goes back to the source account after open bets settle. | Nothing; the desk starts it. |
What is not refunded
A settled bet, whatever the result and however the match ended, provided the exchange applied the rules you accepted on first entry: wides and no-balls go into a session total, a block the innings never finishes is void, a rain-shortened match is decided on the adjusted result, and a batter's line is taken from the published card. A void bet returns its stake to the balance automatically and needs no request. A credit that has not met its turnover is not cash and cannot be withdrawn; the deposit it was attached to is released once the turnover is met or the credit expires.
How a return is paid
Always to the account the deposit came from, by the same route, never to a third account and never in cash. The desk posts the transfer reference in the chat before the bank's alert arrives. The desk's side is done at that point; the bank's side usually follows the same day but is outside the desk's control, which is why no page here promises a time in hours.
How to ask
- Message from the registered number and state the case from the table above.
- Attach what the table asks for; a cropped screenshot or a missing transaction number is the commonest cause of delay.
- Confirm that no bet is open on the balance, or say that you are happy to wait until it settles.
- Keep the transfer reference the desk posts until the money shows in your account.
If you disagree with a settlement
Say which bet, quote the rule you think applies, and the desk will read the settlement line and the rule back to you. Where the exchange settled wrongly against its own rules, the desk raises it with the exchange and the bet is re-settled on the statement, shown as a reversal and a new line. Where the settlement was correct, the desk says so and explains why; the rules at first sign-in are the ones that decide.
Questions about this, answered by the desk
Can I withdraw a balance I have not bet with?
Yes, at any time, as long as no open bet or unmet credit condition holds it. State the amount from the registered number.
My deposit has not shown up. Is it refunded?
It is traced first. Found, it is credited; if it cannot be matched to any login it goes back to the account it came from. Send the uncropped screenshot with the transaction number.
I paid twice by mistake.
The second transfer is returned rather than credited unless you ask for it to stand. Send both screenshots.
Is a lost bet ever refunded?
No, if it was settled under the rules shown at first sign-in. A bet the exchange voids returns its stake automatically.
Where is a refund paid?
Only to the account the deposit came from, by the same route, with the transfer reference posted in the chat before the bank's alert.
How long does it take?
The desk's side is done when the reference is posted. The bank's side usually follows the same day but is outside the desk's control, so no time in hours is promised.
